RETURNS

Online Returns

 

You need to notify Martha V by email of your wish to cancel your order. Any unwanted online purchases must be returned at the customer's expense. Online purchases must be returned in their original packaging and condition, and within 14 working days from the date of delivery, along with the original invoice/receipt. Returns must be sent to the following address:

 Martha V

9-11 High Street

Newmarket

Suffolk

CB8 8LX

England

 

Alternatively, online purchases may be returned by yourself to the shop, during our current limited opening times. Items returned to the store must be in their original packaging and condition, and within 14 working days from the date of delivery, along with the original receipt.

Any refunds will be issued once we have received the goods in their original condition and with the original receipt. Refunds will be made to the original card used to make the purchase.

Until you return items to us you are responsible for their safekeeping. We do not accept liability for returned packages damaged or lost in transit back to us. It is your responsibility to wrap products adequately to prevent damage and to obtain a proof of postage certificate. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused.

Due to reasons of hygiene, we are unable to exchange jewellery.

Late Returns

Items must be returned within 14 working days from the date of delivery. Returns received outside this time frame may be accepted at the discretion of Martha V Ltd, and, depending on the circumstances, may not be refunded or only be refunded as a store credit note.

 

Exchanging Items

 

Martha V will exchange goods, but only within a 14 day time frame. We will dispatch your alternative item upon receipt of the returned item. When exchanging items, you will incur a delivery charge for the alternative item to be sent.

 

Faulty Items

 

If you think there is a fault with an item you have received, you must contact us immediately on info@marthav.co.uk.

Incorrect orders

 

If you have received an incorrect item in your order, you must contact us immediately on info@marthav.co.uk.

(These terms and conditions for returns only apply to goods bought from Martha V's online shop. Different terms apply in store.)

 

 

 

9-11 High Street
Newmarket
Suffolk
CB8 8LX

©2020 by Martha V Ltd